Responsible Gaming with 91cg
91cg believes online gaming should be an enjoyable form of entertainment, not a source of stress or hardship. We are committed to providing a safe, transparent, and responsible environment for all users in Malaysia. This page offers guidelines, self-control tools, and support resources available to you at any time.
If you need immediate assistance, contact our support team or refer to the help resources section below.
Core Principles of Healthy Gaming at 91cg
Online gaming on the 91cg platform is designed to deliver a fun and controlled entertainment experience. We understand that every user's situation is different, and we take that responsibility seriously. Our commitment goes beyond regulatory compliance — it is a core value of our platform.
Responsible gaming means playing within your financial means, managing your time, and treating it purely as entertainment. It is not about avoiding the games — it is about enjoying them in a healthy, mindful way. 91cg provides a range of tools and resources to help you stay in control.
We also work with external support partners to ensure users who need help can access it easily. Every decision you make on this platform is yours, and we're here to make sure you have all the information you need to make informed choices.
- Play with discretionary funds, not money set aside for necessities
- Setting time limits before playing
- Accepting losses as part of the game
- Avoid playing when stressed or emotionally unstable
- Balance gaming with other activities
Recognise the Signs of At-Risk Behaviour
It is important to recognise the early signs of a gambling problem before it becomes serious. The following signs may indicate that you or someone you know needs help.
Borrowing money to gamble, using bill payments or daily necessities funds to play, or constantly thinking about how to get more money to bet are serious warning signs that need immediate attention.
Spending far more time than planned, neglecting work, family, or social responsibilities because of gaming, or being unable to stop despite having intended to do so.
Feeling restless, irritable, or anxious when not playing; using gaming as an escape from life's problems; hiding your gaming activity from family or friends.
Continuing to play to "chase" money you have already lost, raising your bets after a loss, or feeling compelled to keep playing until you win it back — these are dangerous patterns that need to be stopped.
Arguments with your partner or family over gambling, withdrawing from loved ones, or prioritising gaming over important personal relationships.
Needing to bet increasingly larger amounts to get the same level of excitement, or feeling like gaming is no longer a choice but a compulsion that's hard to control.
Setting Realistic Time and Budget Limits
One of the most effective ways to keep your gaming healthy is to set clear limits before you start playing — not during a session or after a loss. These limits should reflect your actual financial situation, not your hopes of winning.
Budget Limit: Set a maximum amount in MYR that you are willing to lose in a single session, a day, or a week. Treat this as the cost of entertainment — the same way you would pay for a movie ticket or a dinner out. Once you hit this limit, stop playing, no exceptions.
Time Limit: Set specific hours for playing. Use your phone's alarm as a reminder. Avoid playing late at night or when you are tired, as decisions made in that state tend to be poor ones.
Scheduled Breaks: Take a short break every 30 to 60 minutes while playing. Get up, drink some water, and check in with yourself — are you still enjoying the game, or just going through the motions? These breaks help you stay aware and in control.
Self-Control Tools Available to You
91cg offers several self-control tools that you can activate directly through your account. These tools are designed to help you stay in control without needing to contact customer support.
You can set daily, weekly, or monthly deposit limits in MYR through your account settings. Once a limit is in place, our system will automatically block any deposit that exceeds it. Limits can be lowered immediately, but increasing a limit requires a 48-hour waiting period for added protection.
If you feel like you need a breather, you can activate a break period ranging from 24 hours up to 6 weeks. During this time, your account will be inaccessible for any betting activity. Your account balance remains safe and can be withdrawn once the break period ends.
For those who need a longer break, the self-exclusion option lets you close access to your account for a minimum period of six months up to a permanent ban. This is a serious decision and cannot be reversed within the set period. Contact the 91cg support team to activate this option.
Important Notice: All self-control tools are there for your own benefit. If you activate self-exclusion and attempt to re-register using different details, 91cg reserves the right to close the new account without any compensation.
Minor Protection
91cg takes the protection of children and young people very seriously. Our platform is strictly for individuals aged 18 and above. We apply an age verification process at registration and reserve the right to request identity verification documents at any time if there is any doubt about a user's age.
For parents and guardians who share devices with children, we recommend the following steps to prevent unauthorised access:
- Keep your account login details secure and do not share them with anyone
- Log out of the 91cg platform every time you are done using the device
- Use a strong password and enable two-factor authentication
- Install parental control software on devices shared with children
- Talk openly with children about the dangers of online gambling
If you suspect that someone under the age of 18 has accessed our platform, please contact the 91cg support team immediately. We will take the appropriate action, including closing the account and refunding any related balance.
- Age verification at registration
- Identity document verification when required
- Account closure for age term violations
- Duplicate account detection technology
- 24-hour support for underage case reporting
Seek Professional Help When You Need It
Asking for help is a sign of strength, not weakness. If you or someone you care about is showing signs of a gambling addiction, it is important to seek professional support as early as possible. Early treatment leads to significantly better outcomes.
Several organisations in Malaysia offer free and confidential support for gambling-related issues. Trained counsellors can help you understand the root causes of your behaviour, develop more effective self-control strategies, and provide the emotional support you need throughout your recovery.
You do not have to face this alone. Reach out to someone you trust — a family member, a close friend, or a community leader — and let them know what you are going through. Social support plays a vital role in a successful recovery.
91cg also encourages users to reach out to our support team via email at [email protected] or visit the FAQ for more information on the self-control tools available. We are committed to helping you play in a healthy and responsible way.
- Talian Kasih: 15999 (24 hours, free of charge)
- Hospital Bahagia Ulu Kinta — Psychiatry Department
- Cure & Care Rehabilitation Centre (Department of Social Welfare)
- Malaysian Mental Health Association
- Nearest Government Hospital Psychiatric Clinic
Our team is ready to help you activate any self-control tools or find out more about responsible gaming. Email: [email protected]
Play Smart, Enjoy Every Moment
91cg is with you every step of the way. Check the FAQ page for further guidance, or register an account and start a safe, responsible entertainment experience today.
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