91cg Privacy Policy — Your Data Protection
91cg respects the privacy of every user in Malaysia. This policy clearly outlines the types of information we collect, how it is used, how it is protected, and your rights as a user of our platform. Please read this document carefully to understand our commitment to the security of your data.
This policy applies to all users who register for or use any 91cg service and is updated from time to time.
Types of Information We Collect
When you register and use the 91cg platform, we collect several categories of information necessary to provide a secure, efficient, and relevant service. This collection is carried out transparently and only for the purposes stated in this policy.
Account Information: This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your account on the 91cg platform.
Payment & Transaction Information: When you make a deposit or withdrawal in Malaysian Ringgit (MYR), we record transaction details including the amount, date, payment method, and transaction status. Full bank account numbers or card details are not stored on our servers — processing is handled through approved payment providers.
Device & Browser Information: We automatically collect technical data such as IP address, browser type, operating system, screen resolution, and session data when you access the platform. This information helps us detect suspicious activity and optimise the user experience.
- Name, email, phone number, date of birth
- Transaction records in MYR
- Device and browser data
- Gaming activity history
- General location data based on IP address
Why We Use This Information
Personal information is used to verify user identity, prevent unauthorised access, and ensure that only the legitimate account holder can carry out financial transactions.
Payment data is used to process deposits and withdrawals in MYR, generate account statements, and ensure your financial records are accurate and complete.
Account information and transaction history allow the 91cg support team to assist you more quickly and accurately when you submit an enquiry or complaint.
Usage data is analysed in aggregate to understand usage patterns, identify technical issues, and continuously improve the user experience.
With your consent, we send notifications about promotions, bonuses, and platform updates via email or SMS. You may unsubscribe at any time.
We retain certain records to meet Malaysian legal compliance requirements, including anti-money laundering obligations and user age verification.
Cookie Usage and Session Tracking
The 91cg platform uses cookies and similar session tracking technologies to enhance your browsing experience. Cookies are small files stored on your device when you visit our website. We use several types of cookies, each serving a different purpose.
Session Cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser. Without session cookies, you would need to log in again each time you navigate to a new page.
Preference Cookies: Saves your preferences such as display language, preferred betting limits, and interface layout so you don't have to reconfigure them every time you access the platform.
Analytics Cookies: Helps us understand how users interact with the platform — which pages are visited most, how long sessions last, and where users run into difficulties. This data is collected anonymously.
You can configure your browser to reject all cookies or to notify you when a cookie is sent. However, if you disable cookies, some features of the 91cg platform may not function properly.
Data Storage & Our Security Measures
- 256-bit SSL encryption for all data communications
- Database protected with strict access controls
- Passwords are stored in hashed form — never as plain text
- 24/7 security monitoring
- Regular security audits by our internal technical team
- Two-factor authentication available for added protection
91cg stores your personal data on secure servers protected by multiple layers of technical and administrative security. We use SSL encryption to ensure that all data transmitted between your device and our servers cannot be intercepted by third parties while in transit.
Data retention periods vary depending on the type of information and legal requirements. Financial transaction data is retained for a minimum of seven years to comply with Malaysian legal requirements. Active account data is retained for as long as the account remains active, while closed accounts will be deleted or anonymised within a set period after closure, unless extended by legal requirements.
While we take all reasonable steps to protect your data, no security system can be guaranteed to be completely foolproof. In the event of a data breach affecting your personal information, 91cg will notify you within the timeframe required by law and take immediate action to contain any damage.
Sharing Information with Third Parties
91cg does not sell, rent, or trade your personal information to any third party for marketing purposes. In certain limited situations, however, we may share your data with trusted third parties.
Service Providers: We share necessary information with service providers who help us operate the platform, such as payment processors, gaming software providers, and server hosting providers. All third parties are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
Legal Requirements: We may disclose your information to government authorities or law enforcement bodies when required to do so under Malaysian law or a valid court order. We will notify you of any such request unless prohibited from doing so by law.
Platform Protection: In cases of suspected fraud, money laundering, or serious security threats, we reserve the right to share relevant information with the appropriate authorities to protect the integrity of the platform and the interests of other users.
- No data sales to advertisers
- Minimum sharing on a need-to-share basis only
- All partners bound by confidentiality agreements
- Legal disclosure on a need-only basis
Your Rights as a User & How to Contact Us
As a 91cg platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through your account settings or by contacting 91cg customer support. We will process your request within 14 business days.
Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Most profile details can be updated directly through your account settings.
Right to Erasure: You may request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for the purpose it was originally collected. Such requests are subject to applicable legal retention requirements.
Right to Object: You may object to the processing of your data for direct marketing purposes at any time by contacting us or using the unsubscribe option in any communication we send you.
For privacy-related enquiries or requests, please contact our team by email at: [email protected] or visit the FAQ us. This privacy policy may be updated from time to time; continued use of the platform after changes are published will be considered your acceptance of the latest policy.
- Access — View stored data
- Rectification — Update inaccurate information
- Erasure — Delete data (subject to conditions)
- Object — Opt out of direct marketing
- Contact: [email protected]
Data-related requests will be processed within 14 business days of receipt. For complex cases, this period may be extended to up to 30 days, with prior notice to you.
Questions About Your Data Privacy?
The 91cg team is ready to answer any questions about how we handle your data. Check our FAQ page for more information, or register an account to start enjoying the platform safely.
FAQ Register Account